Refund policy

Last updated: 30 July 2026. This policy applies to paid Datanethub training seats confirmed by invoice or written agreement.

Eligibility

Full refunds are available when you cancel in writing at least 14 days before the cohort start date and have not accessed downloadable cohort materials beyond the orientation packet.

Timeframe

Refund requests must be sent to contact@datanethub.digital within 30 days of payment for self-paced Signal Pass products if less than 20% of clinic videos have been unlocked.

Full and partial refunds

Cancellations 7–13 days before a live cohort start may receive a 50% refund. Cancellations inside 7 days are not refundable except where required by mandatory law or where Datanethub cancels the cohort.

Non-refundable items

Custom scenario preparation fees for Ops Nest, completed one-to-one office-hour sessions, and third-party payment processing fees already incurred are non-refundable.

Refund process

Email contact@datanethub.digital with your invoice number, participant name, and reason for the request. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method within 10–15 business days after approval. Bank transfer refunds may take longer depending on your institution.

Cancellation by Datanethub

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra charge.

Exceptions

Documented medical or family emergencies may be considered for goodwill credits even outside standard windows. Credits are not cash-equivalent and expire after 12 months.

Contact for refund requests

contact@datanethub.digital · +82-2-990-4611 · Street: 34-11, Haan 2(i)-dong; City: Gwangmyeong-si; State/province/area: Gyeonggi-do; Country calling code: +82; Country: Korea